Refunds
Refunds
We want every box to arrive right. Here’s how we handle damaged orders, replacements, and cancellations.
Damaged or incorrect orders
If your order arrives damaged, or you receive something other than what you ordered, write to us at hello@puregoodies.com as soon as you can after it arrives. A photo of the box helps us understand what happened and put it right quickly.
Replacements first
Our first step is always to replace what went wrong. Where a replacement isn’t possible, we’ll issue a refund instead.
Cancellations
Plans change. You can cancel your order any time before it ships in the first week of December for a full refund. Once a box has shipped, it’s on its way and can’t be cancelled.
A fresh, perishable product
Because the toffee is fresh food, made by the season, we can’t accept physical returns. If anything is wrong with your order, contact us rather than sending it back, and we’ll take care of it.
Reaching us
For anything about an order, write to hello@puregoodies.com and we’ll reply.